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Astradial — Features & Benefits

The 30-second pitch of what Astradial gives a customer. Use this page internally to stay consistent; share the printable letterhead version at features-benefits.html with prospects.

In one line

Record every call. Automate every follow-up. Scale without adding staff. A cloud phone system that sits on top of your existing trunks — or replaces them — and runs AI voice bots, workflows, and call analytics out of the box.

Features at a glance

Feature What it does
🎙️ Automatic call recording Every inbound, outbound, and internal call. Multi-leg calls stitched into one file. Stored encrypted in Google Cloud.
🤖 AI voice bots Natural-language receptionist. Multi-lingual (11 languages, Google TTS). Handles bookings, FAQs, appointment reminders after hours.
🔁 Workflow automation Webhook-triggered: booking confirmed → WhatsApp welcome → wake-up call → checkout reminder. Visual drag-and-drop builder.
📞 Visual IVR builder Drag-and-drop menu tree. Generate greetings in any language via Google TTS. Route to extensions, queues, bots, voicemail.
👥 Unlimited users + extensions No per-seat licensing. Scale to hundreds without surprise bills.
☎️ Unlimited concurrent calls Only bounded by trunk capacity, not software license.
🔌 Bring-your-own trunk SIP / PRI / GSM / analog — we integrate with whatever your telecom provider gives you. No forced carrier switch.
📱 Click-to-call API One-line integration into your CRM / PMS / HIS. Front desk clicks a customer's number → phone rings.
📊 Call logs + analytics Every call searchable with recording playback, duration, disposition, who hung up, routing path.
🎫 Auto-ticketing Missed-call → ticket. Voicemail → ticket. Assigned to the right team automatically.
💬 WhatsApp + SMS Built-in bridge. Send booking confirmations, reminders, follow-ups from the same platform.
🔐 Role-based access Owners, managers, agents see only what they're allowed to. Supervisors can barge / monitor.
🏢 Multi-tenant Run multiple properties / locations / brands under one account, each fully isolated.
🔒 DPDP-compliant recording Announcement mode, explicit opt-in, or external consent. Retention policies per data class.
🌐 Works with your existing PBX Matrix, asTECS, FreePBX, 3CX — integrates as a SIP overlay, you keep your current phones and numbers.
📈 99.9% uptime Redundant cloud infra, WireGuard-tunnelled on-site failover, automatic recording-upload retries.

See also